VOLT INDY — Privacy Policy
Effective Date: August 17, 2026 | Last Updated: August 18, 2026
VOLT INDY ("VOLT," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via SMS/text messaging.
By using our website, mobile application ("App"), or services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information:
• Contact information: name, email address, phone number, mailing address. • Account information: membership details, billing information, login credentials. • Mobile information: phone number and SMS opt-in status for text message communications. • Usage data: how you interact with our website, app, or services (e.g., pages visited, session duration). • Payment information: processed securely through third-party payment processors. • Communications: messages you send us via email, text, contact forms, or social media.
How We Use Your Information
We use the information we collect to:
• Provide, operate, and maintain our services and App functionality. • Process bookings, memberships, and payments. • Respond to inquiries and provide customer support. • Send appointment reminders, scheduling updates, and service-related notifications. • Send marketing communications (only where you have opted in, and only through channels you've consented to). • Improve our website, services, and customer experience. • Comply with legal obligations.
Data Retention Period
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy.
• Account Data: Retained for the duration of your active membership or account status. • Financial & Transactional Records: Retained for up to 7 years to comply with tax, legal, and financial reporting requirements. • Usage Data & Communications: Retained for up to 2 years to analyze and improve our services, unless a longer retention period is required by law. • Deleted Accounts: When an account is deleted by a user, all associated personal information is permanently deleted or anonymized within 30 days, except where legal obligations require retention.
SMS / Mobile Information — No Sharing for Marketing Purposes
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This includes all categories of mobile opt-in data and consent — this information is not shared with any third party for their own marketing or promotional use, regardless of the relationship between VOLT and that party.
Exception — Support Services: We may share mobile information with subcontractors who provide support services on our behalf, such as customer service, appointment scheduling, or SMS delivery platforms. These subcontractors are contractually obligated to use your information solely to provide the requested service to VOLT and are prohibited from using it for their own marketing purposes.
You may opt out of SMS communications at any time by replying STOP to any text message, or by contacting us directly (see Section 9). Message and data rates may apply. Message frequency varies.
How We Share Information & Third-Party Protection Standards
Aside from the mobile information restrictions above, we may share your information with service providers and subcontractors who perform services on our behalf (e.g., payment processing, scheduling software, analytics tools, customer support, and hosting providers).
Data Protection Standard: We require all third-party service providers with whom we share your data to provide an equal level of data protection as set forth in this Privacy Policy. These parties are contractually prohibited from using your personal information for any purpose other than providing services to VOLT.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
We may also share information with legal authorities when required by law, subpoena, or to protect our rights, property, or safety, or in connection with a business transfer (e.g., a merger or sale of assets). We do not sell your personal information.
Cookies & Tracking Technologies
Our website and App may use cookies and similar technologies to improve functionality and analyze site traffic. You can control cookie preferences through your browser or device settings.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights, Account Deletion, & Request Instructions
Depending on your location, you may have the right to access, correct, delete, or request a copy of the personal information we hold about you.
• In-App Account Deletion: If you have an active account or membership, you may initiate complete deletion of your account and all associated data directly within the App settings. • Manual Deletion & Rights Requests: To submit a manual request to delete, correct, or access your data, please email us at fgatson@voltindy.com with the subject line "Privacy Rights Request". • Verification & Timeframe: To protect your security, we will verify your identity before fulfilling the request. We will respond to and resolve all verified requests within thirty (30) days of receipt.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Company: VOLT INDY Location: Indianapolis, IN Email: fgatson@voltindy.com Phone: (317) 701-6773
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.